Shelters & Homeless Support
Emergency Food
Personal Crisis
Crisis Center Foundation
Type of service: Domestic violence support
What they do: Immediate crisis intervention, safety planning, shelter, legal advocacy, assistance, referrals, teen and child advocate
Who is eligible? Survivor, witness, or child/dependent affected by domestic violence
Referral needed? No
Best way to access services: Call from a safe phone number
Address: 325 9th Ave., Jacksonville
Hours of operation: 24 hours/365 days a year
Phone number: 217-243-4357
Facebook
Prairie Center Against Sexual Assault
Type of service: Rape/Sexual Assault crisis intervention
What they do: Provide free and confidential emergency counseling and support to survivors of sexual assault. Counseling is offered in-person, virtual, or over the phone. They also provide Medical, Legal, and Civil advocacy as well as community outreach and education.
Who is eligible? Anyone
Referral needed? No
Best way to access services: Call 217-753-8081 from a safe phone number
Address: 208 Mauvaisterre St, Jacksonville or P.O. Box 651 Jacksonville, IL 62650
Crisis phone number (24/7): 217-753-8081
Non-crisis phone: 217-243-7330
Website: http://prairiecasa.org/
Facebook: https://www.facebook.com/Prairie-Center-Against-Sexual-Assault-154431171261819/
Midwest Youth Services
Type of service: Homeless (Couch Hopping, Overcrowding, Condemned, or literal homelessness)/Runaway Youth
What they do: Crisis Intervention, Family Mediation, Individualized Case Management, Limited Counseling, Brief Contact Services, Referral and Support Services
Who is eligible? Free and available to families with youth between 9 and 24 years old.
Referral needed? No.
Best way to access services: Call office
Address: 2001 W. Lafayette, Jacksonville
Hours of operation: 24 hours on call
Phone number: 217-245-6000
Website | Facebook
Prairieland United Way Helpline
Type of service: Non-emergency Help
What they do: Direct people in emergency situations to appropriate serving agencies
Who is eligible? Cass, Greene, Morgan, and Scott County residents
Referral needed? Not needed
Best way to access services: 217-479-1818
Community Resource Navigator
Type of service: Support Services
What they do: Help match need with resource
Who is eligible? Anyone.
Referral needed? No
Best way to access services: Walk-in or call
Address: 200 W Douglas Ave, Jacksonville, IL 62650 (Jacksonville Police Department)
Phone: 217-479-4630
Contact Person: Alan Bradish
Jacksonville Police Department Chaplaincy Program
Type of service: Spiritual Advisement
What they do: Provide Spiritual Advisement to those in a crisis
Who is eligible? Anyone in crisis
Referral needed? No
Best way to access services: Walk-in or call
Address: 200 W Douglas Ave, Jacksonville, IL 62650
Phone: 217-479-4630
Contact Person: Alan Bradish
Hotlines and Online Crisis Support
CARES Line (hotline for parents of children experiencing mental health crisis)
1-800-345-9049
DCFS Child Abuse Hotline
800-252-2873
National Runaway Safeline
1-800-RUNAWAY or text 66008
https://www.1800runaway.org/
Suicide Prevention Hotline
1-800-273-8255
https://suicidepreventionlifeline.org/ (Website has chat)
Children of the Night (children involved in prostitution/trafficking)
1-800-551-1300
https://www.childrenofthenight.org/
The Trevor Project
866-488-7386
http://www.thetrevorproject.org/ (Website has chat and text info)
Topics on this page
Prairieland United Way Helpline
Type of service: Emergency response
What they do: Direct people in emergency situations to appropriate serving agencies
Who is eligible? Cass, Greene, Morgan and Scott county residents
Referral needed? Not needed
Best way to access services: 217-479-1818
Homeward Bound Program
Type of service: Homeless Relocation and Assistance
What they do: Help Homeless individual relocated to a stable resent outside the area.
Who is eligible? Homeless individuals seeking residence outside the area.
Referral needed? Not needed, but individuals need to fill out an application at Jacksonville Police Department.
Best way to access services: Walk-in or call
Address: 200 W Douglas Ave, Jacksonville, IL 62650 (Jacksonville Police Department)
Phone: 217-479-4630
Phoenix Center
Type of service: LGBTQIA support
What they do: drop-in center, support groups, youth group, special events
Who is eligible? Varies depending on group or program.
Referral needed? No
Best way to access services: Call for more information or visit website for details.
Address: 109 E. Lawrence Ave., Springfield
Hours of operation: Monday – Friday 8:30 a.m. – 4:30 p.m.
Phone: 217-528-5253
Salvation Army
Type of service: Supplemental Food Assistance, Emergency Needs Assistance, Transitional Shelter, Homeless IDs, Clothing and Personal Needs Vouchers.
What they do: Emergency assistance with water, power, and rent. Daily lunch program open to all. Client choice food pantry to supplement grocery needs offered once every four weeks per household. Clothing and personal needs vouchers. Homeless IDs.
Who is eligible? Residents of Morgan County only. Eligibility requirements for assistance programs vary, call for more information.
Referral needed? No
Best way to access services: Appointments are required for emergency needs assistance, vouchers, and shelter. Call or stop in the office to make an appointment. Client choice food pantry is walk in only and can be utilized once every four weeks per household.
Address: 1124 Wall St, Jacksonville, IL 62650
Hours of operation:
Office Hours: Monday – Friday 9:00 a.m. – Noon and 1:00 p.m. – 4:00 p.m.
Client Choice Food Pantry: Monday – Friday 9:00 a.m. – 11:30 a.m. Limit one shopping trip every four weeks per household.
Lunch Program: Sit down meals are served on Monday – Thursday from Noon – 12:30 p.m., “Grab and Go” bagged lunches are served on Fridays at Noon
Phone Number: 217-245-7124
Website: http://www.usc.salvationarmy.org/jacksonville
Crisis Center Foundation
Type of service: Domestic violence support
What they do: Immediate crisis intervention, safety planning, shelter, legal advocacy, assistance, referrals
Who is eligible? Survivor, witness, or child/dependent affected by domestic violence
Referral needed? No
Best way to access services: Call from a safe phone number
Address: 325 9th Ave., Jacksonville
Hours of operation: 24 hours
Phone number: 217-243-4357
Facebook: https://www.facebook.com/crisiscenterfoundation/
New Directions Warming and Cooling Center
Type of service: Emergency housing
What they do: Emergency shelter, case management
Who is eligible? Must be over 18 or accompanied by an adult. Must be able to pass a background check.
Referral needed? Not needed, but they do accept referrals
Best way to access services: Call 217-271-1014
Address: 100 S. Fayette St., Jacksonville
Hours of operation: Must obtain background check at Jacksonville Police Department between 5 pm & 6 pm the day of intake. Intakes are only conducted from 6:00 pm – 7:00 pm. Overnight hours are from 6 pm – 7:30 am.
Phone number: 217-271-1014
Facebook: https://www.facebook.com/NewDirectionsWCC
District 117 Homeless Liaison
Type of service: Supportive services
What they do: Program assists with educational needs for youth facing emergency changes in living situations. Can assist with supplies, some transportation, and help you overcome things that might keep you from school.
Who is eligible? Current students of District 117.
Referral needed? Referral through school is preferred but not required.
Best way to access services: Talk to school counselor or can call Kelly Zoellner directly.
Address: 211 W State, Jacksonville
Hours of operation: 7:30 a.m. – 4:00 p.m.
Phone number: 217-243-9411 ext.1119
Contact person: Kelly Zoellner
Email: kzoellner@jsd117.org
Sunday Lunches at Go Church
Type of service: Free Meal
What they do: Provide a free meal to anyone in need, pick up meal at the north door
Who is eligible? Anyone
Referral needed? No
Address: 767 SW Street in Jacksonville
Hours of operation: Sunday 11:45 am – 12:25 pm
Community Cupboard
Type of service: Emergency Food
What they do: The community cupboard is located inside the front lobby. Staple pantry items are stocked weekly by Midwest Youth Services. Located inside Morgan County Housing Authority Building. A project created by Rotary Club of Jacksonville and maintained by Midwest Youth Services.
Who is eligible? There are no income guidelines, applications, or verification. If you are hungry and in need, please take what you need.
Referral needed? No
Address: 211 S Fayette St, Jacksonville, IL 62650
Hours of operation: 8:30 am – 5 pm (Monday – Friday)
Jacksonville Food Center
Type of service: Food Center
What they do: Provide bakery/produce once weekly, food box every three week.
Who is eligible? Food provided based on family size, once every 3 weeks. Open to all Morgan County residents.
Referral needed? No referral needed, but SSN and birthdate for all in house family members are required.
Best way to access services: For produce/bakery and Emergency Box, walk in.
Address: 311 E Morgan St., Jacksonville
Hours of operation: Monday – Friday, 9 a.m. to 11:30am for food boxes
Phone number: Call 217-243-1122
Website: http://jaxfoodcenter.org/
Community Childcare and Service Center
Type of service: Food Pantry
What they do: Provide food
Who is eligible? Anyone – open to all
Referral needed? No
Best way to access services: Call for an appointment.
Address: 710 N. Clay St.
Hours of operation: Subject to your appointment.
Phone number: 217-245-4240
Find Food IL – Community Food Map
Use the Find Food IL map to find places in your community offering free food or meals. You can also find stores and markets that accept SNAP/LINK or WIC coupons. Plus, see the DHS or WIC office nearest to you. Enter your zip code or city to get started. Click on the blue map icon to see all of the locations in your area in a list. Use the resource type buttons to narrow your search to certain types of food resources. The locations and hours of operation for the resources listed on this map are subject to change without advance notice. Please call ahead to verify the days and hours of operation.
http://https://eat-move-save.extension.illinois.edu/#find-food-il
Spirit of Faith
Type of service: Soup Kitchen
What they do: Provide free meals to those in need.
Who is eligible? Anyone.
Referral needed? No
Best way to access services: Just show up!
Address: 105 E. Dunlap, Jacksonville IL
Hours of operation: 3:30 pm – 4:00 pm from Monday – Thursday. Friday’s meal sent home with Thursday’s meal.
Phone number: 217-371-6363
Contact person: Polly Pulley