Shelters & Homeless Suport

Homeward Bound Program

Type of service: Homeless Relocation and Assistance

What they do: Help Homeless residents relocated to a stable resent outside the area.

Who is eligible? Homeless individual seeking residence outside the area.

Referral needed? Not needed, but individuals need to fill out an application at Jacksonville Police Department.
Best way to access services: Walk-in or call

Address: 200 W Douglas Ave, Jacksonville, IL 62650 (Jacksonville Police Department)

Phone: 217-479-4630

Contact Person: Alan Bradish

Crisis Center Foundation​

Type of service: Domestic violence support

What they do: Immediate crisis intervention, safety planning, shelter, legal advocacy, assistance, referrals, teen and child advocate

Who is eligible? Survivor, witness, or child/dependent affected by domestic violence

Referral needed? No

Best way to access services: Call from a safe phone number

Address: 325 9th Ave., Jacksonville
Hours of operation: 24 hours/365 days a year
Phone number: 217-243-4357

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​Phoenix Center

Type of service: LGBTQIA support
What they do: drop-in center, support groups, youth group, special events
Who is eligible? Varies depending on group or program.
Referral needed? No
Best way to access services: Call for more information or visit website for details.

Address: 109 E. Lawrence Ave., Springfield
Hours of operation: Monday – Friday 8:30 a.m. – 4:30 p.m.
Phone: 217-528-5253

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Midwest Youth Services​

Type of service: Homeless (Couch Hopping, Overcrowding, Condemned, or literal homelessness)/Runaway Youth
What they do: Crisis Intervention, Family Mediation, Individualized Case Management, Limited Counseling, Brief Contact Services, Referral and Support Services
Who is eligible? Free and available to families with youth between 9 and 24 years old.
Referral needed? No.
Best way to access services: Call office

Address: 2001 W. Lafayette, Jacksonville
Hours of operation: 24 hours on call
Phone number: 217-245-6000

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District 117 Homeless Liaison​

Type of service: Supportive services

What they do: Program assists with educational needs for youth facing emergency changes in living situations. Can assist with supplies, some transportation, and helping you overcome things that might keep you from school.

Who is eligible? Current students of District 117.

Referral needed? Referral through school is preferred but not required.

Best way to access services: Talk to school counselor or can call Kelly Zoellner directly.

Address: 516 Jordan, Jacksonville
Hours of operation: 7:30 a.m. – 4:30 p.m.
Phone number: 217-243-9411 ext 1119
Contact person: Kelly Zoellner
Email: kzoellner@jsd117.org

​Prairieland United Way Helpline

Type of service: Emergency response

What they do: Direct people in emergency situations to appropriate serving agencies

Who is eligible? Cass, Greene, Morgan and Scott county residents

Referral needed? Not needed

Best way to access services: 217-479-1818

Website

New Directions Warming and Cooling Center

Type of service: Emergency housing

What they do: Emergency shelter, life skills training, case management

Who is eligible? Must be over 18 or accompanied by an adult. Must be able to pass a background check.

Referral needed? Not needed, but they do accept referrals

Best way to access services: Call 217-271-1014

Address: 100 S. Fayette St., Jacksonville
Hours of operation: Intakes are only conducted from 6:00 pm – 8:00 pm
Phone number: 217-271-1014
Facebook: https://www.facebook.com/NewDirectionsWarmingAndCoolingCenterForTheHomeless/

 

*OPERATIONS DURING COVID-19*

Currently closed until further notice. We are responding to needs as best as we can. Most inquiries for service will be referred to other social service agencies as needed.

​​Salvation Army

Type of service: Emergency Food, Shelter, Clothing, and Utilities

What they do: Provide lunch daily, food distribution weekly, referrals for emergency food, provide crisis shelter, vouchers for clothing, emergency assistance with water, power, and rent (as funding allows)

Who is eligible? Lunch is open to everyone. Friday food distribution is open to everyone. Call to apply for other assistance.
Referral needed? No

Best way to access services: Call or walk in

Address: 331 W. Douglas Ave., Jacksonville
Hours of operation: Monday – Friday 8:00 a.m. – 12 noon and 1 p.m. – 4 p.m.
“Lunch in the Son” – Monday – Friday 11:45 a.m. – 12:30 p.m.
Wednesday afternoon food distribution – 1:15 pm – 3:15 pm
Friday food distribution – 11:45 am – 12:30 pm
Phone number: 217-245-7124
Website: http://www.usc.salvationarmy.org/jacksonville

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Community Resource Navigator

Type of service: Support Services
What they do: Help match need with resource

Who is eligible? Anyone.

Referral needed? No
Best way to access services: Walk-in or call

Address: 200 W Douglas Ave, Jacksonville, IL 62650 (Jacksonville Police Department)

Phone: 217-479-4630

Contact Person: Alan Bradish

Emergency Food

Spirit of Faith

Type of service: Soup Kitchen

What they do: Provide free meals to those in need.
Who is eligible? Anyone.
Referral needed? No
Best way to access services: Just show up!

Address: 105 E. Dunlap, Jacksonville IL
Hours of operation: 3:30 pm – 4:00 pm from Monday – Thursday. Friday’s meal sent home with Thursday’s meal.

Phone number: 217-371-6363
Contact person: Polly Pulley

Find Food IL – Community Food Map

Use the Find Food IL map to find places in your community offering free food or meals. You can also find stores and markets that accept SNAP/LINK or WIC coupons. Plus, see the DHS or WIC office nearest to you. Enter your zip code or city to get started. Click on the blue map icon to see all of the locations in your area in a list. Use the resource type buttons to narrow your search to certain types of food resources. The locations and hours of operation for the resources listed on this map are subject to change without advance notice. Please call ahead to verify the days and hours of operation.

 

http://https://eat-move-save.extension.illinois.edu/#find-food-il

Jacksonville Food Center ​

Type of service: Food Center

What they do: Provide emergency food every 6 months, and bakery or produce every week

Who is eligible? Emergency food provided based on family size and income, once every 6 months. Bakery or produce open to all.

Referral needed? Referral required from one of the following: Salvation Army, The Laborers’ Home, MCS Services, Memorial Behavioral Health, DCFS, JCIL, Red Cross, Volunteers of America, Women’s Crisis Center, many churches

Best way to access services: For produce or bakery, walk in. For emergency food box, get a referral.

 

Address: 316 E. State St., Jacksonville

Hours of operation: Monday – Friday, 9 a.m. to 12 noon.

Phone number: Call 217-243-1122

Website

Community Childcare and Service Center

Type of service: Food Pantry
What they do: Provide food
Who is eligible? Anyone – open to all
Referral needed? No
Best way to access services: Walk in on Wednesdays 10-11 a.m. or call for an appointment.

Address: 710 N. Clay St.
Hours of operation: Wednesdays 10 – 11 a.m.
Phone number: 217-245-4240

Community Cupboard

Located inside the DHS Family and Community Resource Building

Address: 45 S Central Park, Jacksonville, IL 62650

Hours: 8:30 am – 5 pm (Monday – Friday)

The community cupboard is located inside the front lobby.  Staple pantry items are stocked weekly by Midwest Youth Services.

There are no income guidelines, applications, or verification. If you are hungry and in need, please take what you need.

 

*A project created by Rotary Club of Jacksonville and maintained by Midwest Youth Services.

Personal Crisis

For a mental health emergency such as threats of suicide or homicide, please contact the police (911) or go to the Passavant Hospital Emergency Room (1600 W. Walnut St, Jacksonville). These places can connect you to emergency mental health services. 

Jacksonville Police Department Chaplaincy Program

Type of service: Spiritual Advisement
What they do: Provide Spiritual Advisement to those in a crisis

Who is eligible? Anyone in crisis

Referral needed? No

Best way to access services: Walk-in or call

Address: 200 W Douglas Ave, Jacksonville, IL 62650

Phone: 217-479-4630

Contact Person: Alan Bradish

Prairie Center Against Sexual Assault

Type of service: Rape/Sexual Assault crisis intervention

What they do: Provide free and confidential emergency telephone and in house counseling/support, legal and medical advocacy, community outreach and education to survivors of sexual assault,

Who is eligible? Anyone

Referral needed? No

Best way to access services: Call 217-753-8081 from a safe phone number

Address: 208 Mauvaisterre Street, Jacksonville or P.O. Box 651 Jacksonville, IL 62650
Crisis phone number: 217-753-8081
Non-crisis phone: 217-243-7330

Website | Facebook

​Crisis Center Foundation​

T​ype of service: Domestic violence support

What they do: Immediate crisis intervention, safety planning, shelter, legal advocacy, assistance, referrals, teen and child advocate

Who is eligible? Survivor, witness, or child/dependent affected by domestic violence

Referral needed? No

Best way to access services: Call from a safe phone number

Address: 325 9th Ave., Jacksonville
Hours of operation: 24 hours/365 days a year
Phone number: 217-243-4357

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Hotlines and Online Crisis Support

CARES Line (hotline for parents of children experiencing mental health crisis)
1-800-345-9049

DCFS Child Abuse Hotline
​800-252-2873

National Runaway Safeline
1-800-RUNAWAY or text 66008
https://www.1800runaway.org/

Suicide Prevention Hotline
1-800-273-8255
https://suicidepreventionlifeline.org/ (Website has chat)

Children of the Night (children involved in prostitution/trafficking)
1-800-551-1300
https://www.childrenofthenight.org/

The Trevor Project
866-488-7386
http://www.thetrevorproject.org/ (Website has chat and text info)